[Resolved] Dhamaalshop.com — Payment received but product not deliver

rajeshwar gowd

Sep 2, 2016

Address: 501218

Website: dhamaalshop.in

I bought videocon tv 32" on 12th august 2016 via dhamaalshop.com and made payment also. My order details no: DS38466. but still no shipping details and not responsible email and phone no.
confirmation mail detail i copied below for your referral...

On Friday, 12 August 2016 9:11 PM, "[protected]@dhamaalshop.com" wrote:

Dear Rajeshwar,
Thank you for placing an order with www.dhamaalshop.com.

Use the coupon code 758075 & get 250 cashback on Branded Deal Category only .

We are processing your order and will let you know through email when we ship the same to you. The email will also include your Courier Tracking ID and link to help you track your order.
If you have ordered more than one items, we may deliver them in more than one shipment (at no extra cost to you).
For further queries regarding the order placed, you can call us at [protected] (24x7) or you can email us at [protected]@dhamaalshop.com.

Please find below your order information:

Date[protected]:06:13

Shipping address
Rajeshwar Goud
20-152/2, RB nagar, shamshabad, RR Distric
hydrabad, 501218
Andhra Pradesh, India

Billing address
Rajeshwar Goud
20-152/2, RB nagar, shamshabad, RR Distric
hydrabad, 501218
Andhra Pradesh, India

Items Ordered:

Videocon 32" HD LED TV(Luck by chance offer) INR 6, 599.00 each

Subtotal : INR 6749.00
Shipping : INR 150.00
Discount : 0.00

Best Regards,
Team Dhamaalshop
solve this problems or refund my money as soon as possible.

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Nov 4, 2016

Complaint marked as Resolved

DhamaalShop.com customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2016

DhamaalShop.com Customer Care's response Dear Customer,

This is in regard to your order which you placed with our company Dhamaalshop.com.

We sincerely apologize to you for the delay in delivery of the products. Due to irregularities in the manufacturing department this inconvenience has been caused to you. Your’s order is Cancelled and yours amount get refunded through a bank. We are also flooded with a large number o[censored]nexpected orders this that month and all this has led to this delay. If you have still not received amount we request you to please visit your nearest branch along with the details which you have received while placing the order and request you to raised the charge back sheet the bank will refund your amount with in a TAT.

We are trying our best to minimize the delay as much as possible to reduce your trouble. We have equipped our departments with more number of staffs to make much better business for ours valuable customers.

Thanks & Regards,
Govinda B B K
Dhamaalshop.com
Customer Care Team
+91 [protected]