[Resolved] Dhamaalshop.com — Pending Status of Order DS16105

harimohan82

from Delhi, Delhi

Sep 16, 2016

Address: New Delhi, Delhi, 110005

Respected sir / Madam,
I have placed an order for "videocon 32" led tv" vide my order no. DS16105 dt. 16/07/2016 and paid rs. 6, 599/- + rs.150/- shipping charges total rs. 6, 749/- to dhamaal.com on line, through my credit card, i have received email for confirmation of this order. but i have not received any shipping details till, i have given email request to customer care but they not reply me, i have also tried to talk with customer care at [protected], so many times but couldn't connect with customer care, i am feeling fed-up with all this things.
Now i want to request you to please look into this matter and refund my paid money of rs. 6, 749/- as earliest as possible.
Now I am requesting you to please try to understand my problem sir, kindly reply me what is the status of of my Order no. DS16105 Dt. 16.07.2016.
have you registered case of Cyber Crime or not registered.
Thanks & Regards
Hari Mohan
M. No. [protected]

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Nov 4, 2016

Complaint marked as Resolved

DhamaalShop.com customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2016

DhamaalShop.com Customer Care's response Dear Customer,

This is in regard to your order which you placed with our company Dhamaalshop.com.

We sincerely apologize to you for the delay in delivery of the products. Due to irregularities in the manufacturing department this inconvenience has been caused to you. Your’s order is Cancelled and yours amount get refunded through a bank. We are also flooded with a large number o[censored]nexpected orders this that month and all this has led to this delay. If you have still not received amount we request you to please visit your nearest branch along with the details which you have received while placing the order and request you to raised the charge back sheet the bank will refund your amount with in a TAT.

We are trying our best to minimize the delay as much as possible to reduce your trouble. We have equipped our departments with more number of staffs to make much better business for ours valuable customers.

Thanks & Regards,
Govinda B B K
Dhamaalshop.com
Customer Care Team
+91 [protected]