[Resolved] Dhamaalshop.com — Videocon led 32" not delivered by seller

singhgu

from Chennai, Tamil Nadu

Jul 17, 2016

Address: 140507

Website: www.dhamaalshop.com

I have placed prepaid order of videocon led 32 inch order no is ds14796 of amount of rs 6749/- through dhamal shop.com on[protected].
The order was confirmed & the said amount was deducted from my bank debit card but still the product is not delivered to my address even from the first day i was requesting them to cancel my order, so as such it is requested to kindly solve my problem by way of refund my amount of rs 6749/- asap please help me out with this i request you to please look into the matter and help me in getting my money return from dhamaal shop.com and also request to take strict legal action against the site.

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Nov 3, 2016

Complaint marked as Resolved

DhamaalShop.com customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2016

DhamaalShop.com Customer Care's response Dear Sir,

This is in regard to your order no DS14796 which you placed with our company Dhamaalshop.com on the[protected]:44 AM.

We sincerely apologize to you for the delay in delivery of the products you order is Cancelled and yours amount get refunded through a bank. Due to irregularities in the manufacturing department, this inconvenience has been caused to you. We are also flooded with a large number o[censored]nexpected orders this that month and all this has led to this delay. If you have still not received amount we request you to please visit your nearest branch along with the details which you have received while placing the order and request you to raised the charge back sheet the bank will refund your amount with in a TAT.

We are trying our best to minimize the delay as much as possible to reduce your trouble. We have equipped our departments with more number of staffs to make much better business for ours valuable customers.

Thanks & Regards,
Govinda B B K
Customer Care Team
Dhamaalshop.com
+91 [protected]