Dizo Service Center — I'm complaining about servicing

0n 17/09/22, my dizo watch 2 not working. So that day i was going to Mangalore service center and submit the watch. They told me it's take 7-10 days to get the replacement watch because watch is in warranty. But till date 09/13/22, i didn't get the watch even they don't know when i get it . Please help me to getting the watch as soon as possible.
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