DMart — Defective low quality umbrella

DMart — Defective low quality umbrella

R raikrishna76@gmail.com from Pune, Maharashtra Jul 3, 2022 Jul 3, 2022 This thread was updated on Jul 3, 2022

I have bought big size umbrella from dmart Ravet Pune 412101 branch on 28 June 2022 The umbrella cost me Rs 500 /-. The umbrella turned out to be defective when we opened it at home, all its support string made up of low quality plastic material broke. The new umbrella is no more usable at this stage. The most disappointing moment when i asked dmart customer care to accept return of defective product and give me replacement or refund. It was quite unfortunate to see that dmart supervisors did not listen to my problem neither replaced defective piece. This despite submitting product with barcode and bill. One of the supervisor at Ravet branch behaved quite arrogantly and said do whatever you can we will not replace umbrella. Was this information helpful? No (0) Yes (1)
D-Mart / Avenue Supermarts customer support has been notified about the posted complaint. Jul 03, 2022 Updated by raikrishna76@gmail.com I have bought big size umbrella from dmart Ravet Pune 412101 branch on 28 June 2022 The umbrella cost me Rs 500 /-. The umbrella turned out to be defective when we opened it at home, all its support string made up of low quality plastic material broke. The new umbrella is no more usable at this stage. The most disappointing moment when i asked dmart customer care to accept return of defective product and give me replacement or refund. It was quite unfortunate to see that dmart supervisors did not listen to my problem neither replaced defective piece. This despite submitting product with barcode and bill. One of the supervisor at Ravet branch behaved quite arrogantly and said do whatever you can we will not replace umbrella.
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