DMart — faulty product

Poojajadav

from Mumbai, Maharashtra

Jun 7, 2018

Address: Thane, Maharashtra, 400708

Website: Airoli Navi Mumbai Dmart

They have provided a product to me mentioning it’s a cooler and it works only as a fan. Not to be surprised that they would not add water and help you get it checked completely before you take it home. Once you are back to the store to tell them that it is not working fine they tell you to get it serviced and not replaced as the product may have gone wrong.
Why should a customer beat the cost of the product being faulty in a dayan time

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D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.

Jun 07, 2018

Updated by Poojajadav Its very surprising that the store has started giving me a demo now after i have decided to return the product. Which is just a recovery stunt and not really customer service.

Jun 07, 2018

Updated by Poojajadav Check the images of product being tested after sales for justification to continue the harassment

Jun 07, 2018

Updated by Poojajadav Moreover now the product is being gilded by the company mentioning it’s not their fault and they would not bear the cost of selling a wrong product.

Jun 07, 2018

Updated by Poojajadav The only thing I have with me is the bill coz the cooler is being held back by dmart and it’s staff.. it hasn’t been returned to me

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Comments

Kasim Azam Bham

from Dahod, Gujarat

Jun 12, 2018

If you gona bill large quantity from express counter then dont use express counter name, basket only is the logo hear but your employee accept trollies as well