DMart — my vehicle was damaged in dmart, bangalore

Address: 560083

Website: www.DMart.in

I am a regular customer of dmart, bangalore
Dmart address: shivanna layout, gundappa layout, gottigere, bengaluru -83

On 6th oct'18, i went for shopping with my family, one of the vendor vehicle hit and damaged my car at the exit gate when 3 - 4 security staffs were guiding me and the vendor vehicle. I have attached the snaps of the damaged part of my car and the vendor vehicle.

The store manager assured me to settle the matter and introduced me to purchase officer (Mr. Arun). Since there was a communication gap in terms of language, the store manager also asked me not to talk to the vendor vehicle staff and let mr. Arun take care of it.

Me and mr. Arun checked with a local car mechanic nearby and he quoted an expense of rs 5000 for repair.

Around an hour later, when i checked with mr. Arun again, he said dmart can not help in this matter and i should deal with the vendor directly.

Since it was of no use talking to the vendor staff because of the langauge gap and their rude behavior, i was completely relying on dmart to help me out.

Despite sending multiple mails to dmart, i never received any response from them.
#94210

I am looking for a compensation for the damage done to my car and the harassment i am going through past couple of months.