Domino's Pizza Complaints & Reviews

On 18.05.2109 i ordered a take away order on m. Dominos.co.in. I opted to pay via mobikwik on their payment site. The amount of rs 533 was debited from my account with mobikwik transaction id - qmbk[protected], the amount was debited from my account but the page showed an transaction failed message. No pizza order was booked but the amount was debited from my account. Your are requested to raise the issue for refund of my money for which i have not received any services from dominos.

This is regarding the order made on 26th may 2019 at dominos through swiggy.
Order no:
#[protected]

Restaurant:
Domino's pizza

The payment was successfully done but the order was never delivered. I also tried to
Call up but no response was there.
Hence, i request you to refund my money as soon as possible.

Awaiting the response at the earliest

Yours sincerely,
Prachi sathe

Hi,
I placed a order today date 26th may, 2019 through dominos app at 5:37pm. The money amount of rs. 408 was deducted from my account but the order was not placed. The transaction was successful from my account but the pizza order was not placed.
The transaction id is attached below.
Please look into this matter as soon as possible. Please initiate the refund as early as possible.

I have paid for my order through online payment using google pay... Both the orders were not delivered to me and the money hasn't been refunded till date.. I have been calling customer care and the swiggy people but nobody is able to solve my issues on both the order and the money.. Help me in getting my money refunded for the orders that i have placed but never received them. I'm not a rich person to let go of my hard work earned money.. Please refund me back my money..

Dominos
I have placed an order at dominos outlet in infosys campus and when i made my payment through card he said that i din't get the receipt and asked to make payment again. I informed him on the first time itself that money got debited but he asked me to pay again and assured that the amount which is debited for first transaction would be refunded within 7 days. It's been ten days and no refund is processed when i went and asked at the outlet there is no proper response. When it is the outlet mistake still no concern for the customer. Very bad experience. Please resolve this issue as soon as possible

My name is abhishek singh from katni madhya pradesh. I had order a pizza online from dominos app and made a payment of rs 218 on 19may-2019 at 04:09pm. I had made the payment through sbi internet banking and the payment was successful done to dominos... Ref#igagedwgd1 on 19may19. After that i again ordered through call thinking that the amount will be refunded within 2-3 day but a week has passed and the amount hasn't been refunded.
I would be great if you kindly look into the issue at the earliest and do the needful.

I had ordered pizza online on 18th may 2019. Twice i tried and both the times it was a failed transaction but amount was debuted from my account. Till today it’s not been refunded and i am worried. Dominos are telling that it will come after 4-10 days but usually it should come within 48 hours. This is seriously not done. I have provided you the transaction details below in an image. Please request you to resolve this. Thank you.

Myself ankur v. Naik.
I had ordered one planeet makhani pizza with extra cheese worth rs. 450/- along with pepsi worth rs. 60/- on 23rd may 2019 via domino's online services. Total rs. 533/- deducted from my account.
After few minutes of order placed local domino's store authority contacted me and told me that my address is out of delivery service so they can not deliver.
I argued that,
1) i had no issue regarding delivery at my address in past.
2) it is online system issue that accepted my order though my address is out of delivery service as per authority.
3) i offered tham to get order from shravan chokdi (A land mark up to where delivery service is provided) but they denied.
4) lastly i asked them for refund, they asked me to wait for 7 days working days.

At last i neither got food nor refund instantly.
I am hurt as an authority of bharuch domino's mr. Jitesh suthar behaved insensitively as he was aware of my problem and also behaved immorally as he denied to deliver at shravan chokdi too.

Moreover, i had submitted my feedback on same day to domino's but till date no courtesy they have shown towards me.

Money deducted through netbanking from my hdfc account worth rs. 583. But order not placed.
Message received:
Thanks for paying rs.583.00 from a/c xxxx5780 to billdk dominos via netbanking. Call [protected] if txn not done by you
Below are the attached screenshot, such problems have always been arising through dominos due to their poor app.
I would be very grateful to you.

I placed order through swiggy. My pizza was not delivered and when i called dominos, they informed that they cannot get in touch with delivery guy and order has been cancelled and amount will be refunded but it is still not reversed.
It has already been more than a week that amount is still not reversed. Now when i call. Dominos they dont answer my query. I would like to know when will i get the refund? Because this is not the first time i have faced issue with dominos. This is the swiggy order id [protected]. Swiggy says they cant help with this and we need to directly contact dominos for this and no help received from dominos end. Please check this asap.

I had ordered for a pizza online from the dominos pizza website. The total bill amounted to rs. 424/-. I had paid the amount via internet banking. The transaction was unsuccessful. The amount was debited from my account but my order was not confirmed. I had placed my order on 19/05/2019. Refund was promised within 3-5 days but i haven't received it yet. The transaction reference number is billdesk /qpnb[protected]/[protected]. Dated 19 may, 2019.

Could you please look into the details and give me a reply?

I have placed order on 18th may through domino site. The payment was deducted by order was not placed.
My phone number registered with dominoz is [protected].

I have checked with my bank (Hdfc) and they have confirmed that the transaction was completed from their end.

Transaction id : qhdf[protected]-billdk dominos
Reference no.[protected]

Kindly return the amount to my same bank a/c.

Date of incident - 19 may 2019
Client number - concern reference number #9434414
I ordered pizza using domino's app using phone number [protected], my money got deducted but order failed. I called on toll free number, they provided concern reference number #9434414 via sms and told that money will credited back. But no refund has done yet. I don't have order number also as it failed after taking my money.
- please refund my money back

I place an order on 16th may amounting to 418. The money gets deducted from the account but the order is never placed. Payment was done through sbi net banking. On calling the serving store, they tell me that the order is not received and they cannot help. The i got from the bank was..."thx for inb txn of rs.418.0 frm a/c x0235 to dominos... Ref#igagdrulo6 on 16may19. If not done, fwd this sms to [protected] to block inb or call [protected]"

I've tried to place an order for inr 728 on 22 may 2019. The money got deducted from the account but the app said something went wrong, try again. The order didn't get placed. The screen reverted back to payment section. Will there be a refund? Ref# igageqywd2. I have seen that others have got it but i haven't received any message from domino's that the money will be refunded yet.

I ordered from dominos app on 21st may 2019 amounting 1067.
On 22nd may 2019 also, at approximately 12:05 pm i made an order in dominos through app amounting rs 1148. I ordered
1 regular cheese burst indi tandoori paneer
One aussie barbecue fresh pan pizza regular in size
2 choco lava
1 garlic breadsticks
1 taco mexicana veg.
As per my bank statement money has been deducted, also while paying by netbanking there was a message that your payment is successful but after that a popup said someyhing went wrong. Please see to it. Money from my account has been deducted but the order is not placed.
I want the refund as soon as possible.
Akhil prem
[protected]@gmail.com
Please contact for further information.

Hii

I tried to place an online order on 21may 2019 after choosing the menu, i paid the amount 549 via netbanking. Money was deducted and after waiting for long time i did not receive any order confirmation from dominoz.
My phone number registered with dominoz is [protected].

You please return the amount to my same bank a/c.

Thanks
Kunark jaiswal
[protected]

Hi.. I placed an order on 16 may 2019 with dominos rishikesh from my mobile app... After i went to the payment section the payment was successful after i put the otp but then i got a pop up saying ur order could not be placed.. Please try again later.. But my money got deducted from my account.
I even called their customer care that day they made sure that the amount will be returned back to me as soon as possible but till now i haven't got my money
Kindly refund me my money asap... My contact number is [protected].

Ordered pizza on[protected] worth 1025/-. The order came after one and half hour which was sent back as the pizza was totally smashes between the box and was not eatable. My order no was 306. Since 14 days they are not refunding my money. Every time i call the customer care they are just giving me will refund in 2 days. But no refund is initiated from their end. Please help

Inspite of complaining multiple time no refund as per company policy on late delivery. The pizza was delivered after 50mins. The executive registered complain but amount is not credited even after 7 days now it has been almost a month. Below is the concern ref number of complaints.
We are sorry for not meeting your expectations. We will call you within the next 24 hrs. Concern ref #9215034. Contact us @[protected].

We are sorry for not meeting your expectations. We will call you within the next 24 hrs. Concern ref #9392460. Contact us @[protected].