[Resolved] Dotzot — delay in delivery/updates

Kelsang Yeshi

from Khawhai, Mizoram

Jul 17, 2019

Address: House# 98b Opposite Moon Star Hotel, Burma camp, Dimapur, Nagaland, 797112

I placed an order and it was shipped via dotzot bangalore on 9/7/19. My awb#[protected] has been in transit since 11/7/19 till now and no further update on it. This is frustrating cause the last location is 8 hours far from my location. How come it take 7 days and counting to reach my local area. I have received no calls no emails nothing. Very poor service. Please look into it and update status on it.

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Aug 18, 2019

Complaint marked as Resolved

DotZot customer support has been notified about the posted complaint.

Verified Support

Jul 18, 2019

DotZot Customer Care's response Dear Kelsang Yeshi,

We regret for the inconvenience;

Query can be registered at out website under contact us which can be directly addressed by our dedicated agents by giving status/updates through mail reply.

Yours sincerely
Customer Service - DotZot

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Comments

Kelsang Yeshi

from Khawhai, Mizoram

Jul 17, 2019

If dotzot aka DTDC is not providing deliVERY SERVICE than why accept the package in the first place and waste customers time. Please shut down your office in Dimapur or update your companies to not accept such orders.. unprofessional and disgusting. No idea how you guys are making profit or still in business.. look at the image below. I am located in Dimapur Nagaland and it's saying I rejected it when the item is still in Assam Guwahati.. how is it possible.. Bloody ###.