[Resolved]  Dotzot — my order not being delivered

Address: 1/166F, SANTHI JAICHANDHIRAN MANDAPAM PALAVANATHAM, K.V.KUPPAM (POST) Vellore, TAMIL NADU 632201, Vellore, Tamil Nadu, 632201

My Package with DOTZOT Tracking number :[protected] has not been delivered to me since yesterday i.e. 10/04/2019. I got an SMS saying that my package is out for delivery but it was not delivered to me nor the DOTZOT agent made a call to me. Later I get a message saying that an attempt had been made to deliver and that I had rescheduled it to the next day. I tried to make a call to the agent's number ( [protected] ) as given in the sms message sent by DOTZOT but that number was switched off. Again today i.e 11/04/2019, I tried to call but again it was switched off. Again I got the message that it will be delivered today but was not delivered nor got a phone call. I tried to call the agent but again his phone was switched off. This is irresponsibility on the part of DOTZOT.
Was this information helpful?
No (0)
Yes (0)
May 15, 2019
Complaint marked as Resolved 
DotZot customer support has been notified about the posted complaint.
Verified Support
Apr 13, 2019
DotZot Customer Care's response
Dear Margabandhu

We regret for the inconvenience;

With the limited information which can be viewed in your email.

We request you to provide us the Airway bill number of the shipment to assist further.

Query can be registered at out website under contact us which can be directly addressed by our dedicated agents by giving status/updates through mail reply.

Yours sincerely
Customer Service - DotZot
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    DotZot
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    60%
    Complaints
    445
    Pending
    0
    Resolved
    265
    DotZot Phone
    +91 89 0879 3938
    DotZot Address
    2nd Floor, No.2, Victoria Road, Bangalore, Karnataka, India - 560047
    View all DotZot contact information

    New Member Registration

    The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

    New Member Registration

    Already a Consumer Complaints member? Log in now
    •            
      or

    New Member Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Consumer Complaints? Register now.
    •            
      or
    Loading, please wait...


    Your password has been sent to the specified email address. Log in

    User Facebook Login

    GDPR