[Resolved] Dotzot — wet and damaged products received

GUDEM Prashanth

from Guntur, Andhra Pradesh

Jul 4, 2019

Address: 501101

Website: Dotzot.in

I ordered few products on online from patanjali ayurved.com they send the package through dot zot dtdc.
I already faced bad experience in the past with the dotzot dtdc courier and cargo.
The package i have received yesterday is one of the worst experience i ever had, the total products were damaged, unbearable very very bad smell, whole package is wet ex: it is like dipped the whole package in a dirty liquid. Then they packed with another dry cotton package and delivered to me, they knowingly cheated me. Such a careless, irresponsible, ugly and dirty agency it is.

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Aug 12, 2019

Complaint marked as Resolved

DotZot customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2019

DotZot Customer Care's response Dear Gudem Prashanth.

We regret for the inconvenience;

With the limited information which can be viewed in your email.

We request you to provide us the Airway bill number of the shipment to assist further.

Query can be registered at out website under contact us which can be directly addressed by our dedicated agents by giving status/updates through mail reply.

Yours sincerely
Customer Service - DotZot