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[Resolved]  Dr Batra's — Highly unprofessional behaviour of the Doctor

Address: New Delhi, Delhi, 110056

Highly unprofessional treatment of Dr Neha at Paschim Vihar, New Delhi Dr. Batra's centre. Highly volatile and hyper Doctor. Refused to give me the treatment because Dr.Batra's app offered Rs. 99 as the consultation fee and at her clinic she charged Rs. 500.
App scheduled my appointment on 1st September for 8.20pm. I reached the centre on time only to see the clinic was shut.
The executive Mr.Shoaeb was in constant touch and assured me of the availability the next day. On reaching i filled all details which took me 20 mins.
When i said the app showed Rs 99 to b paid at the clinic, then Dr. Neha refused to give me the consultation n said that she would not treat me.
How unprofessional. I asked her to speak to Shoeb and she boastfully said that she was the centre head and she will not call a mere executive at the headquarters Mumbai.
My mother and my two days' efforts, time and money for to n fro is wasted. Plus extra baggage At the end of it all i had to carry home.
Kindly take an urgent action.
Regards
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Nov 5, 2016
Complaint marked as Resolved 
Dr Batra's customer support has been notified about the posted complaint.
Verified Support
Sep 07, 2016
Dr Batra's Customer Care's response Dear Shivani Bhalla,

We regret the inconvenience caused. We value the time and trust our patients invest in us. Please share with us your contact number so that we can look into your concern and revert you at the earliest.

Regards,
Team Dr Batra’s™
Sep 17, 2016
monaaa's response Plse be careful going to khar west clinic as they are cheaters and will promise the world but once u pay they take u for a ride also be careful and read wat is wriiten on receipt
Verified Support
Oct 05, 2016
Dr Batra's Customer Care's response Dear Shivani Bhalla,

We have noted your feedback. Kindly share your contact number so that we can get in touch with you regarding your concern.

Regards,
Team Dr Batra’s™
 
1 Comment

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Comments

Took plan for hairloss and helmet was included but whenever go to get the treatment it is never working plus they offer solutions which are not upto the same standards staff and dr st khar clinic really bad
Reply
Dr Batra's Customer Care's response, Oct 5, 2016
Verified Support
Dear Mona,

We regret the inconvenience caused. We believe in a holistic treatment and do not encourage any negligence towards our patients. Kindly share your patient ID, we will look into the concern.

Regards,
Team Dr Batra’s™

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    2nd Floor, H. Kantilal Compound, Andheri-Kurla Road, Sakinaka, Andheri (E), Mumbai, Maharashtra, India - 400071
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