Dr Batra's — Rude behavior of staff

Address: Kolkata, West Bengal, 700088

Website: www.drbatras.com

Patient ID : 832645 at Thakurpurkur, Behala Clinic. I had visited Dr. Batra clinic on 06.12.2015 for my monthly appointment with the doctor. I had an appointment at 12.10 pm which I rescheduled at 3:30 over phone with the staff at the clinic. When I reached at 3:35 I was told that I had to wait for 30 minutes for my appointment. I waited for 25 minutes. I again requested them if they could arrange it quickly as I had other commitments. The staff ( Mr. Debabrata) told me to wait for another 25 minutes while he promised another patient, who had come after me, that he is next in line to meet the doctor. Worried, I tried to convey him my urgency. But he was very rude to me and told me with threatening tone that if I do not comply to him then he would not give me appointments on Saturdays and Sundays. He talked with me in a very rude and threatening tone in front on half a dozen people. I felt extremely bad. Was I humiliated because I had put my trust in Dr. Batra's treatment and paid a year' fee (Rs.18000) in advance on my first visit in October 2015 which by the way is "non-refundable" !! I had no choice but to return back without meeting the doctor. I do not want to continue my treatment and want to know the process for getting my money back. I do not want to be humiliated any more.