| Address: Dr. Lal Path Lab |
My reference number: CMP[protected].
Customer name: Sameksha Bali
Contact number: [protected]
I gave my test early morning yesterday (Friday: 27th March). I was supposed to receive the report yesterday by afternoon. Since then I have been following up for the report and received the same answer every time that "you will receive it in 2 hours".
My doctor's appointment is dependant on the report. I have rescheduled it many times since yesterday.
I went to the lab this morning and they were clueless about the report. I contacted customer care and the best they could inform me was to wait for another 2 hours. As per your team, your technicians and doctors do not report till 10, 10:30 AM so I'll have to wait till then.
Obviously your report is not reliable for me anymore. I doubt that you have lost it and will share manipulated report with me.
This was a pathetic experience.
Apparently same thing happened with my husband last month.
We are definitely not returning to path lab.
Further I am now going to file in an official complaint against Path lab services for cheating and manipulating medical report.
In case you find this matter serious enough. Start handling your customers professionally and empathetically.
Still waiting for the report
Sameksha Bali
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