[Resolved] Dream11 Fantasy — Cash not added but deducted from my bank account

rohitsaroha8

from Basti, Uttar Pradesh

Apr 23, 2017

Address: Sonipat, Haryana, 131001

Website: dream11

Today i have added ₹1000 in my dream11 account. I have added ₹300 three times and ₹100 one time which makes total ₹1000. The app shows payment failed after i fill the one time password for online payment. But then i got message of deduction from my bank account. Not only i am getting ₹1000 in my dream11 but also my ₹1000 gets deducted from my bank account. This is really embarrasing. Its a act against the law. Kindly solve this issue as soon as possible.

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May 25, 2017

Complaint marked as Resolved

Dream11 Fantasy customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2017

Dream11 Fantasy Customer Care's response Hey Saurabh,
We are extremely sorry for the inconvenience caused to you in this instance. It seems like your transactions were unsuccessful and hence the amount wasn't credited to your Dream11 account. We request you to kindly write to us from our Contact Us page so that we can investigate this in detail for you.
https://fantasycricket.dream11.com/in/contactus