Dream11 Fantasy — Scam dream 11

My wife created a new account on dream 11 she invested the amount and when she is trying to withdraw money dream 11 asking for verification.. we have submitted her pan card and all details are correct .. still they are denying to verify the account stating that details are not matching .. I think they don't want us to withdraw our money .. they are looting people ... I am able to raise this concern but think what about those people who do t have that much knowledge and dream 11 never allow them to withdraw their money .. it's like scam