I booked a driver using the app Drivers4Me online. They provide drivers for owned cars.
Incident 1: July 13th I booked a driver from this app (Booking ID DQDBAZ). Due to his rash driving he hit a person in cycle. After hitting him he even refused to come out of the car to apologise to the person or take ownership of the fault. My sister who was travelling alone at that time had to face humiliation. The crash caused minor damage in my car as well. After informing them they took notice of it and promised to send well trained and responsible driver.
Incident 2: I booked for another trip booking ID: 5GOL9D on 14th July 2023. The driver started driving very carelessly. He couldn’t even dodge or show down for potholes. During this trip die to his negligence there were multiple hits on rickshaw and bricks. Also he kept on jumping and overtaking cars on signal. His wreck less driving caused visible damage on my car bumper. Also received a signal jump ticket during this tenure.
Once reported they first informed me the money for the trip will be refunded to me and they will recover the signal offence and will be paid to me.
After 2days they are coming up with excuse saying they are not liable to pay for any damage.
The driver was provided by them how they are not liable to work and help out customers in case of concerns? Why the customer has to bear the fine when the offence was committed by the driver who represents drivers4me?
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