Dunzo — Incorrect items/Missing items

My dunzo account number is [protected]. I puchased few items of worth 1828 rs and none of the items was delivered to me.It was my first order with dunzo and they cheated me on my first order itself! There was a box and dentatrix was kept inside the box (which was not my order) but bill was of my order! Where are my items? I have not got a single ordered items.
When I tried chatting with customer support, the bot was chatting, when I emailed and raised issue on twitter, the shameless dunzo is just copy pasting! I think they does this with every random person.

When I contacted store, he also agreed that mistake was done. But dunzo is not coming to conclusion, just copy pasting. Pls, its hard earned money, pls give me the items or return my money. Pls
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