Dunzo — Order not placed, but money debited. Have not received refund

Address: Plot No: 237, 3rd Floor Kavuri Hills, Madhapur, above Axis Bank, Kavuri Hills, Hyderabad, Telangana 500033

Website: Dunzo app

I placed an order on 13th September, 2022. My money, Rs. 265 got debited, however, the order was never placed. I have sent multiples of emails to [protected]@dunzo.in but no action has been initiated. It has been 3 weeks too long now. Please return my money.