| Address: Mumbai City, Maharashtra |
Durian Industries Ltd. 27th March ‘2014
Dear Concerned,
I have bought Sofa Set costing Rs.58, 000/= with five years warrantee
from Durian Industries Ltd. from their Vashi Show Room: PlotNo.44, Sector
-19-E, Palm Beach Road, Near Galaria Mall, Vashi, Navi Mumbai - 400 705 delivered on 10th July ‘2013.
It was a shocking affair to note that within a span of one month o[censored]sage; the above
referred Sofa set has become non worthy to give preferred comfort with cushion seating
oddly lowering down on sitting, escalating heavy pain while getting up.
Being totally depressed I was in repeated follow ups with your Vashi Show Room to depute
their technician or replacement of set was in vain. However, after a lapse of
around eight months one Mr. Patil extended the courtesy to attend to grievance of
condition of Soft set bought by me and deputed his technician to survey the
same. The Technician then deputed, observing the condition of the Sofa Set had conveyed
me that the Sofa Set needs to be changed completely and had promised to arrange
for pick up of the same. Almost eight months has passed but the problem has not
been resolved, causing me lot of pains and agony.
The delayed action clearly signifies that Durian Industries Ltd. a name of repute has
literally failed in extending Customer Support and required services after
sales and is only bent upon to take their customers for a ride betraying, victimizing
and harassing them by all means.
Since mentioned Sofa Set is not money worth paid by me, I hereby request for complete refund or immediate replacement of products purchased by me within seven days from the receipt of this e-mail
failing which I will be constrained to approach Consumer Court and the company will
be solely responsible for defamation of their image and their products.
Product Name: BERRY/55023/3 - (3 SEATER FEBRIC SOFA) &
BERRY/55023/2 - (2 SEATER FABRIC SOFA) Invoice No. VA/H91 dated 09/07/1013
Somasundaran Nair Tel. +[protected]
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