E-Kart — Packet return without confirmation

Sir,
I sanjay kumar r/o 96h kamleshpuram, near Shukla timber, mmm eng college Gorakhpur. Sir booked a mobile phone on flipkart app. REALME 8 black and get a confirmation message from flip kart for shipping item on dated[protected] and it will be delivered to me on[protected] by e-KART courier FMPC[protected]
Sir,
• On tracking of item FMPC[protected] on website show it arrived at Gorakhpur on dated[protected] at 08:26 AM. From that to till[protected] I have received no call from E-kart courier services.
• I have tracked (FMPC[protected]) on website ( https://ekartlogistics.com/shipmenttrack/FMPC[protected]), I get one number of courier boy [protected]-160 on[protected], I call on that number at evening 06.30 O’clock . the boy says my bike is not well and I am in the KALINDI School, KHORABAR BYPASS Gorakhpur, if you come here, then I delivered to you otherwise it will be delivered tomorrow . Then I said ok, you give tomorrow at my address.
• Next day again I have received no call from e-kart, on same day I went to e-kart office in the evening with complete tracking detail. After searching they say “packet is here in the office and some few minute you will be get”. Then after some time they find my packet and asking for PREKSO for exchange mobile item. They say your item is not eligible for exchange, you need to pay extra money. And onther guy say sir in this process you pay more money.. you settle here. Then I say ok you send the item tomorrow at my office address.
• Next day again I have received no call from e-kart, I get another number of courier boy [protected]-120 on[protected], at 12:30. Boy says sir currentlu I am in campus of mmm eng college. I say ok I came in front of college gate and you handover my item.
• After arrival on gate. He checked my item and perfrom PREKSO of mobile. During this process he also commit your phone is ok but by mistakenly I have press on fail button. so it can’t be delivered as said price of mobile @12899/-. It will be handover to you on next at same time. I said ok for this problem.
• Next day again I have received no call from e-kart, on same day I went to e-kart office in the evening with complete tracking detail. After searching they say your packet is in RTO status.
Sir, it is requested to you look the matter for mismanagement of e-kart services.
The tracking details are as under:

Status: Marked RTO: ORDER_REJECT
Received at MMMHub_GOP
Tuesday 05 October 2021 - 08:26 AM
Tracking Details
Date Time Place Status
Sunday 03 October 05:58:36 PM Farukhnagar Shipment Created
Sunday 03 October 05:58:46 PM Farukhnagar Dispatched to FRK/GGN
Sunday 03 October 06:06:37 PM Farukhnagar Received at FRK/GGN
Sunday 03 October 06:23:06 PM Farukhnagar Received at FRK/GGN
Sunday 03 October 09:51:07 PM Lucknow Dispatched to Motherhub_LKO_Flex
Monday 04 October 04:32:47 PM Lucknow Received at Motherhub_LKO_Flex
Monday 04 October 04:33:41 PM Lucknow Received at Motherhub_LKO_Flex
Monday 04 October 06:03:03 PM Lucknow Received at Motherhub_LKO_Flex
Monday 04 October 08:32:53 PM Gorakhpur Dispatched to MMMHub_GOP
Tuesday 05 October 08:26:31 AM Gorakhpur Received at MMMHub_GOP
Tuesday 05 October 12:21:56 PM Gorakhpur Out For Delivery
Tuesday 05 October 07:20:23 PM Gorakhpur Unsuccessful Delivery attempt failed(No response from customer)
Wednesday 06 October 12:53:18 AM Gorakhpur Unsuccessful Delivery attempt failed(No response from customer)
Wednesday 06 October 06:38:47 PM Gorakhpur Out For Delivery
Wednesday 06 October 06:47:59 PM Gorakhpur Unsuccessful Undelivered. (Rescheduled to:[protected]
Wednesday 06 October 06:47:59 PM Gorakhpur Out For Delivery
Wednesday 06 October 07:35:08 PM Gorakhpur Unsuccessful Undelivered. (Rescheduled to:[protected]
Thursday 07 October 09:45:36 AM Gorakhpur Out For Delivery
Thursday 07 October 12:36:50 PM Gorakhpur Unsuccessful Undelivered. (Rescheduled to:[protected]
Thursday 07 October 12:36:50 PM Gorakhpur Out For Delivery
Thursday 07 October 12:49:54 PM Gorakhpur Unsuccessful Undelivered. (Rescheduled to:[protected]
Friday 08 October 03:57:43 AM Gorakhpur Marked RTO: ORDER_REJECT