EBS — Showing payment status incomplete

Website: [email protected]

During online counselling, I paid fees 65, 433rs to NIPER via secure.apnline.gov.in and I got payment successful in NIPER website but email by EBS showing incomplete now .Please check the issue its over 1 month .No action was taken. Please resolve issue and send email showing payment complete .This is my Refno
EBSBI[protected]DA, and payment ID.[protected]
I have enclosed screenshot of mail.