Effizent Seele — Deficiency in Service

Address:

At/Po: Taradapada, Dist: Jagatsinghpur (Odisha) 754103

Sir,

I Sri Rabi Mohanty on behalf of Saidatta Mohanty, GSC Suvidha Centre Code-OD082 bring to your kind information that, the main theme of the information/advertisement published by Effizent Seele Pvt. Ltd Online mode/Internet with phone call by Amit Bidlan which attracted him was that, it is a provider of financial and management consulting services including GST facilitation activities as stipulated by the Govt. Of India, CBEC and GSTN, working as the hand holding agency of MUDRA loan, working with Cygnet Infotech Pvt. Ltd. directly who is a GSTN approved GSP. The self declaration says that it is engaged in loan schemes, insurance, banking, travel and about two hundred above services. Being influenced by that propaganda and dissemination of information he encouraged to be an entrepreneur and started work awaiting to avail all types of back-end support from this company ‘Effezent Seele Private Ltd’ as per the Agreement and instruction, he arranged a loan under Pradhan Mantri Employment Guaranty Scheme (MSME) scheme and paid to this company Rs 29, 500/- (Including GST 18%) and signed Agreement on Date 20.02.2020 .A one-day training course was conducted in online mode and a license was issued to him for the operation of this portal.

But sadly, as of today, He has not been able to get the services from Effezent Seele Private Ltd. In time and even some services have not at all been provided to him and in this circumstances he was compelled to refund invoice raised money to the customers because they could not get the services. No information was given to him on the specific types of devices required for specific services. Further its service charges/fees are much higher than that of other institutions providing same type and proper services to the costumer here. He entered in to the agreement rely its advertisement and frequent phone call with an expectation of their backend support but that could not happen. He is 100 differently able person (100% HI) and not professional in this services which they are committed to provide . Customers are not returning back from the other places where market price is lower than this institution. Further no reasonable time bound services is being provided by this institution. With this respect he has repeatedly informed them by email but nothing has been yielded.

He have been financially damaged being humiliated in his area for no fault. If this will continue to happen his aim to earn Rs.90, 000/- to Rs.1, 00, 000/- as promised/assured by them will be frustrated and he will sustain irreparable loss and substantial injury.

Therefore I request you to resolve this issue and compensate him with an amount of Rs. 22, 25, 855/-/- (Rupees Twenty two Lakhs Twenty five thousands and Eight hundred fifty five only) with interest for the loss incurred due to loss of business, mental agony and harassment..

Hopefully await your response.
With regards
Rabi Mohanty
on Behalf of
Saidatta Mohanty