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Electrolux India Complaints & Reviews

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2.4
Updated: Mar 5, 2024
Complaints 937
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444
Unresolved
493
Good! Electrolux India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Electrolux India step up their efforts to fully resolve all complaints 👍
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Refrigerators
Electrolux India

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4
PCB of out side Unit of Electrolux Air Conditioner
2
Malfunctioning and no service support
0
unable to use as no recipe book is given

Electrolux India reviews & complaints page 40

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U
ushakant b jajal
from Mumbai, Maharashtra
Jun 2, 2009
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Heater replacement

I bought one electrolux refrigirator .Just 18 months back i had replaced my refrigirator heater as there was some fault. It cost me Rs 4800/- for the service. Now again that heater is not working and they are asking for Rs 3800/- .They should maintain some quality in their product and services.How many times will i pay like this. In 18 months how can i pay Rs8600/- for the same part and same defect.Instead i can by a new refrigirator. Why...
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A
ashish.garg1981
from Noida, Uttar Pradesh
Jun 2, 2009
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235 ltr. Refrigerator problem

HI

I purchased a 235 lts. capacity model number : ERL-245FF

From last year, i am facing problem with trays installed in it for keeping goods inside.
All the trays & even side rack in door .. all are cracked & some are broken in two pieces now..
All of them gone by own.. even in freezer tray are now start cracking..
I have seen this first time in my life ... like trays can crack by...
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Mr. Abhijit Bhowmick
from Delhi, Delhi
Jun 1, 2009
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dismal service

I bought an eletrolux refridgerator on 24th december 2007.After using it for few months, the door stardted giving problems when it was still within warrenty.I lodged a complain to the electrolux service station and was assured that it will be done in few days.It's been almost 8 months now and nothing has been done, the fridge in no more under warrenty period, though the complaint was lodged well within the warrenty period.I am a retired...
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Abhilasha Rao
from Pune, Maharashtra
Jun 1, 2009
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Demo & Post sales service not given

We had purchased the Electrolux Refrigerator in the year 2007.

The company had not provided any demo of the product nor there has been any post sales service.Now, when we contact them they say that you as customer had to give us request for the demo, company do not send any one for the same. Now we would charge for teh service (Rs. 250/-) per visit.

We had received a call from the Electrolux company(some lady0,...
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M
M.A.Ashit
from Gurgaon, Haryana
May 29, 2009
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compressor, complaint # GUR2904090622

To 29th May, 2009
The Managing Director
Electrolux/LG
India

Re: Deficiency of service & breach of contract.

Dear Sir,
I bought a refrigerator on the 27th of March, 2005. It is an Electrolux 320L Oxymax deluxe. I bought it from Dawar International Electronics Pvt. Ltd in Gurgaon.
It gave me good service up till the 22nd of April 2009. On the 23rd of April, I registered...
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E
ELECTROLUX velu l
from Chennai, Tamil Nadu
May 28, 2009
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Extremely poor service and no response!

I had bought an Electrolux Split A/C on 12th may of 2008 . This is still under warranty period. It was used only on summer days last year, now this year i swithed on my A/C cooling effect is not effective, <br />
i had informed to my dealer they come and checked, and they told me problem with indoor unit and we r not authorised to do service because which is under warrenty, <br />
<br />
So, i registerd...
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M
Mayur J Manek
from Mumbai, Maharashtra
May 28, 2009
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Water leakage

To whomsoever concerned,
This is regarding my 1.5Ton Ac, there is alot of water leakage from the bottom left hand side and the top.I called your service men, who came and checked it and told me that a tray needs to be fixed at the bottom, when i asked them why they can't do it they said that the company has to do it. I fail to understand that if it is the company's duty do get it fixed why dint the service men themselves...
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A
A M
from Noida, Uttar Pradesh
May 27, 2009
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Refrigerator not working (not cooling at all)

Dear Sir

I have submitted my complaint to you on 23rd May'09 informing you about my greviance against Electrolux. Inspite of my writing to you there is no effort from the company to rectify the problem. For the benefit of everyone I am detailing out the contents of the mail sent to you earlier.

There is lot of campaigning by governement on consumer protection rights and with this mail I am quite hopeful...
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S
Shiv Mehta
from Noida, Uttar Pradesh
May 22, 2009
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replacement with new

May 05, 2000

The Vice President (Marketing)
M/s. ELECTROLUX KELVINATOR LTD
Global Business Park, 3rd Floor,
Mehrauli - Gurgaon Road,
Gurgaon - 122 002 (Haryana)
Fax :[protected]/98
M O S T U R G E N T

Sub : Repair/Replacement of Refrigerator
Electrolux Make Model No.ER23SL0SBL

Dear Sir,

This is to draw your kind attention that...
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S
sameer agarwal
from Jaipur, Rajasthan
May 22, 2009
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ac is not working since day 1

dear sir

i had purchase 1 split ac of electrolux company previous year, but since day 1 this is not working i had complaint many times but your alwar dealer m/s shree radha electronics, jai complex alwar, is not responding properly, please solve our problem,



sameer agarwal
mahadev prasad agarwal
49 ganesh market, alwar

[protected]


your dealer...
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R
Renjith R Nair
from Bengaluru, Karnataka
May 21, 2009
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Customer Service and the product

Dear Sir,
This is to report regarding the issues that I have been facing since a week. I am one of the customers who have purchased an Electrolux Air Conditioner in March, 2009 from Shaw Combines, Karkhana Secundrabad. On the 13th of May, 2009 it went out of order for which I approached the dealer on the same day. I waited for three days and found no one to fix the issue. After which I again got in touch with the dealer to hear from...
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V
vishal kukkar
from Chandrapur, Maharashtra
May 20, 2009
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ac not working

Dear sir/
we purchaced electrolux air conditoner in bikaner on[protected] inv no 773 through next shoroom bikaner.
there are several problem occure in ac . we regular contact comany persons mr rajiv kapoor (ser head jodhpur)but they dosent satisfied us & loose talk to us.
ac is not workig, stopped
we fill five times ac gas in one year.
kindly look in to the matter and solve the problem as early .br...
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V
Venu Gopal
from Mumbai, Maharashtra
May 19, 2009
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Non installation

I purchased an Electrolux .75 ton Air conditioner from Croma, Malad, Mumbai on 15th April 2009 ( delivery number[protected]. It was delivered on 16th April way after the promised time and I have been waiting for Electrolux to install it for the last 5 days. All their call center agents say is that they have noted it as an emergency complaint but no technician has called so far- they have no clue when a technician will show up for installation....
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M
Mr.O.Haridas
from Hyderabad, Telangana
May 19, 2009
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your service persons dont know their job and worst service centre in calicut

I had purchased a 2 door fridge as i relied on electrolux products as i am from USA and now settled in Kerala(calicut).I had gifted my old and aged parents your product on[protected] from Electrahouse, 5/1414a, Seiken arcade, East Nadakkavu, Calicut-6.For the 1st 2 yrs.the refrigerator was working fine but, as it had an door alarm buzzing noise, my parents wanted it to be stopped so they called up your service agent Master Cool Service and...
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S
SAKTI RANJAN MONDAL
from Delhi, Delhi
May 18, 2009
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Dissatisfied with your [service or product]

To
The Chairman
Electrolux-Videocon Industries Pvt. Ltd
Plot No. 248 (1st Floor),
Udyog Vihar Phase IV, Gurgaon – 122015,
Haryana, India

Respected Sir,
This is for your kind information that I had purchased 235 liters a Electrolux refrigerator (Model No.- ERL 245FF) from your Authorized dealer M/A Pragati Steel Furniture (Mob.- [protected]) vide invoice no. – 029 dated...
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D
dr. man mohan bagati
from Noida, Uttar Pradesh
May 17, 2009
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THE HOME SHOP 18 SUPPLIED A/C AFTER DELAY WITHOUT FILTER AND NO SERVICE MAN HAS COME TO FILL GAS IN SPITE OF REQUEST TO CUSTOMER SERVICE

I PURCHASED A ELECTROLUX 0.8 TON A/C FROM HOME SHOP 18 VIDE ORDER NO [protected]. AFTER A REPEATED PHONIC CALLS THE A/C WAS DELIVERED TO ME ON 12.05.09. I RANG THE CUSTOMER SERVICE OF VIDEOCON ON NUMBER [protected] AND WAS GIVEN REFERANCE NUMBER DEL[protected] AND I WAS TOLD THAT THE PERSON COMING TO FILL GAS WILL SUPPLY THE FILTER ALSO. SINCE THEN I AM REPEATEDLY CALLING THE CENTRE BUT NOONE IS COMING TO FILL THE GAS INSPITE OF PROMISES MADE...
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S
SHARMISTHA GUHA
from Aurangabad, Maharashtra
May 17, 2009
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PATHETIC AFTER SALES SERVICE

I have an ELECTROLUX MICROWAVE (Sl No.0780) purchased in JULY-06 from Kolkata. The machine developed a mechanical problem with its door hinges and complaint was lodged on 6-9-08 vide Complaint No.8C[protected]. The mechanic came after much follow up after 10 days and repaired the machine. However the mechanical problem was enhanced to a circuit problem, by virtue of the mechanic's faulty handling of the machine and the next mechanic...
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Sandeep Uniyal
from Mumbai, Maharashtra
May 17, 2009
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A.C not working properly

Dear Team Electrolux,

I had purchased 1.5 Ton window A.C 3 years back and i am sorry to say that i had a very bitter first experience of your product. Its only the third season of my A.C but its performance is pathetic. It seems to have some issue in its compressor. Most of the time its comp. goes off automatically and only its fan is working. If at all its comp. works then it takes too much of electricity. Can you pl. send...
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R
R K Jain
from Ratlam, Madhya Pradesh
May 15, 2009
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Not working

My electrolux microwave purchased 18 months back is not working.Please get it replaced or get my money refunded. My No is [protected]....
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R
RANJAN MALIK
from Mumbai, Maharashtra
May 8, 2009
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RUST AND SCRATCHES IN BODY

I PURCHASED A ELECTROLUX MICROWAVE OVEN IN JANUARY 2009 FROM LOTUS INDORE. AFTER JUST A MONTH, SOME SCRATCHES STARTED COMING ON THE TOP NEAR OPENING OF THE BODY AND RUST CAN BE SEEN ON THE BODY. IT SEEMS THAT THE BODY HAS BEEN REPAINTED AND THE APPLIANCE IS SECOND HAND THE SAME WAS BROUGHT TO THE NOTICE TO THE CUSTOMER CARE AND EXECUTIVES OF ELECTRULOX AT INDORE WHO ASSURED THAT THE APPLIANCE WILL BE REPLACED. IT IS NOW THREE MONTHS THAT...
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