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My daughter ms. Kruthika surineni, had confirmed reservation on 04/august/2016 (Pnr: l7ib7s) for the following sectors (Copy of ticket attached)
Hyderabad-dubai : ek 525
Dubai-seattle : ek 229 and
Seattle-phoenix : as 622
She was travelling first time to the usa for higher studies phoenix (Arizona state university), a new continent and place.
On 4/aug/2016 she checked in at 0400 hrs (Ist) at hyderabad airport and checked in with 3 bags with sequence nos. Ek 390634, ek 390635 and ek 390636.
Ek 525 took off at 0840hrs (Ist) with 4 hours delay and landed in dubai at 1019hrs (Dubai time)
The connecting ek 229 took off without kruthika surineni.
Kruthika was asked to wait at the transfer / rescheduling desk in dubai airport from 1030 hrs (Dubai time) on 04/august/2016 for 24hours until the next flight was arranged to take off at 0935hrs (Dubai time) on 05/aug/2016
Emirates air lines did not provide any accommodation to the passenger for all the 24 hours. This definitely does not speak well of the world’s best airline company.
The young girl was put at distress having no spare dress to change and place to relax.
This 24-hour waiting without room to rest or relax, was followed by a 14hour non-stop flight from dubai to seattle.
With all the delays and rescheduling of flights, the passenger reached phoenix on 6/aug/2016 at 1140hrs (Ist) without the three checked in bags (Sequence nos. Ek 390634/635/636 copies attached).
Total time taken from hyderabad to phoenix is 45 hours and 40 minutes
2 of the 3 bags (Nos. Ek 390634 / 635) were delivered to the passenger on 09/aug/2016 at 2230hrs (Ist). So the passenger had no additional clothing or personal hygiene items for almost 5 days.
The third bag is yet to be traced and delivered.
The emirates has caused utmost hardship and inconvenience to a young student passenger.
The remote location of the university campus without her baggage has added to her agony which has affected health too.
May i insist on the world’s no.1 rated emirates airline company to compensate for the agony which the lady is still undergoing at the new place in the usa on first landing without personal clothing and effects for over 6days, in addition to the refund of the fare
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