Ex-Servicemen Contributory Health Scheme [Echs] — complaint regarding unprofessional conduct by dr. pc ghosh, echs polyclinic bangalore (urban)

Hi,
I am son of Hony subedar major, Bijoy Sarkar JC667497M. I took my mother for her issues with the reports to ECHS Polyclinic Bangalore (URBAN) to GP CAPT (Dr) PC Ghosh room no. 2.

On 21 December 2024, I accompanied my elderly mother to the polyclinic for her regular health check-up and prescription renewal (BP and thyroid-related medication). From the very first interaction, Dr. Ghosh’s demeanor was rude and disrespectful, which is highly unbecoming of a doctor serving elderly patients.

During the consultation, Dr. Ghosh spoke in a condescending and intimidating manner. His exact words included unnecessary remarks like, “Kaise kaise log aate hain, 14th ko leke gaye, tere jaise log aur chahiye, ” which were uncalled for and deeply hurtful. He also displayed an unacceptable level of aggression by throwing my mother’s notebook in front of her.

My mother, already feeling vulnerable, was visibly shaken and scared by this behavior. As her caregiver, I chose to remain calm and composed despite the provocation, prioritizing her mental and emotional well-being. However, I firmly believe that no patient, especially an elderly person, should be subjected to such treatment.

Dr. Ghosh’s behavior not only lacked basic respect and empathy but also failed to uphold the ethical standards expected of a medical professional, especially in a facility like ECHS, where the majority of patients are senior citizens who deserve patience, kindness, and dignity.

I urge you to consider the following points:
1. Accountability: Dr. Ghosh’s actions reflect poorly on the institution and may have a detrimental impact on the mental and emotional health of patients. Such behavior needs to be addressed immediately.
2. Training and Counseling: Doctors in ECHS facilities must be reminded of the importance of empathy and effective communication, especially when dealing with the elderly.
3. Patient-Centric Care: Steps must be taken to ensure that patients feel safe, respected, and cared for, as this directly impacts their overall health and recovery.

If such behavior continues unchecked, it may discourage patients from seeking necessary medical care, fearing humiliation or mistreatment.

Lastly, I would like to remind Dr. Ghosh and the concerned authorities that words have the power to heal as much as they can hurt. A little empathy and mindfulness in communication go a long way in building trust and ensuring better health outcomes for patients.

I request further action taken on Dr. Ghosh and a formal acknowledgment of this complaint and an assurance that corrective action will be taken to address this matter. Else I would be taking this matter further.

Thank you.