| Address: New Delhi, Delhi |
We purchased a website from Exporters India in 2012. At a sum of 100, 000 rs, we were promised a fully functioning website, email addresses for three years. However just after one year, our website was closed shut and we were asked to give renewal fees. We had to fight hard to get our website up as the services we purchased was for three years and we had email and bills to verify.
However as the agent who sold us, had already left the company so we had to deal with new agent, who were rude, not helping and will use unprofessional language. We wanted to change the service provider, however even when our contract clearly said that we will have exclusive rights over our domain name, Exporters India didnt gave us the rights and we were forced to renew our services with them again.
The last we got renewed our website in 2017 for three years, which means our website is to expire on 2020. The sum we paid was 10, 000 rs as was offered by one of their agent Himanshi, saying that there is a discount going on.
However just after a year, our website was shut again and we were asked to pay more money saying they are not liable to what an agent, who has already left the company, had promised them. They have been doing such things again and again. If we ignore they shut down our website, and when ask, we are not given right to our domain.
Now again some Danish has joined the company, and is forcing to pay our for some certificate we don't want to buy. He keeps on threatening and have again shut down our website saying this certificate is compulsory to buy but there is no such regulation.
Over and over in past 9 years, we have been harassed, forced to pay and they are continue to do so. And when I again called them today, to say that we dont want to continue our services with them, they spoke very badly, used abusive language and threatened.
Please help. We have all the emails to prove our claim.
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