Fabfurnish — [protected]... Bad.. Unfinished product delivered...

Address: 122016

Website: fabfurnish.com

Sofa got delivered in end of april to my new house... Checked the single chair sofa (As i just opened up that one from the packaging as paint work was going on) i checked the material and seemed all fine. The next day my mother (Who isn't dealing with the product) got a call from them to check whether the leg panel of sofa was delivered correctly or not... I checked again and it was not deliver an of poor condition. So raised complain with fab furnish... Which they kept replying on wrong email address.. I called updated my email address... Still dint heard anything back... I called back and realized they still don't have my right email... I again updated them where shaanu said to send pictures which i did... Upon receiving the pictures after almost 5 days mum got a call saying this is the same product as per pictures and no or leg panel would be delivered... I called back where i spoke to neetu (The most unprofessional person i have ever dealt with) she said ok can i put u on hold to check details which i agreed to... Kept me on hold for 5 minutes and hung the call. When called back she said she kept on saying hello hello and i hung up (Common i knew i was on hold as i was still listening to fab furnish add and i hung up???) being aggressive she said this is the exact product and i am customer if i wish i can take it further and do whatever you want to... I demanded to speak to manager and i don't want to deal with her... She said no mam i wont transfer... We don't have authority and we don't have system to transfer call... (Common which customer don't have right to speak to manager... I doubt if they have any manager there to supervise what their agents do)... Again neetu kept me on mute for 3 minutes with no words from other end and... Hung up... Called back again spoke to shanu this time... Being polite he said he will send pictures... And send him details of height and details... This is so bad... I wish i never ordered using fab furnish... I was happy with pepper fry with their service and their agents... Nothing solved yet... I want my money back and return the product... Not atall happy never gonna use again... Absolute ripoff