[Resolved] Facebook — An unauthorized deduction of certain amount from my bank account.

Bhanu96

from Gurugram, Haryana

May 13, 2022

Address: DLF Horizon Building, Two Horizon Centre, Golf Course Road, Gurgaon Sector 43, Gurgaon - 122002, Near DLF Phase 5.

Website: www.facebook.com

On 11 May 2022, I added my SBI VISA debit card on Facebook payments page just in case if I ever need to pay for any purchasing or selling of products, Send money to friends on messenger, running ads for my business, etc. But as soon as I entered my card details and click on 'Add as payment method', as amount of Rs.79.10 (On 11 May 2022) and Rs.79.02 (On 12 May 2022) got deducted from my bank account immediately for no reason. I did not pay or initiate any transaction from my end.

Therefore, I request a refund for a sum of Rs.158.12 (Rs.79.10 + Rs.79.02) back into my SBI bank account.

I tried contacting both Facebook support team and SBI customer care but none of them were any help. Facebook thinks that I initiated a transaction from my end but that's not true as there is no transaction history reflecting on my facebook payments statement. It's completetly blank.

I am also attaching my SBI bank statement where you can see the details required for both the transaction on 11 May and 12 May 2022.

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Sep 5, 2022

Complaint marked as Resolved

As we all know that Facebook has one of the worst customer support in the history of apps and yet we expect to get response anyway. That's why I submitted this complaint in the hope of getting any kind of response but they never responded. Fortunately, they replied to my issues I raised via. Facebook support section within the app and I got my refund finally.