Fashion And You — unable to return order number [protected]

Address: 201301

Website: www.fashionandyou.com

This order number consists of two products. I received them on 07 april 2018. However, one of the products (Yoyo fashion ethnic designer georgette anarkali suit) was of inferior quality, and there was a sticker instead of embroidery. I eraised a return request on 08 april 2018, and received a ticket number in response (Ticket number 45244). A support representative was supposed to get back within 25 hours vut that never happened. I sent a reminder mail a couple of days later, but still received no response. Waiting to return the product and get a refund. Kindly help.