[Resolved] Federal Bank — amount debited from account but the transaction is being shown as "unsuccessful"

harshita1101

from Jabalpur, Madhya Pradesh

Apr 13, 2019

Address: New shanti nagar, Dehradun, Uttarakhand, 492007

On 12th April, at 23:01, I sent Rs. 2000 to my friend via UPI, the amount has been debited from my account but the transaction is being shown as unsuccessful and my friend hasn't received the money. This is the first time I am encountering this kind of situation with Federal bank, it's service has always been really good. I want this problem to be fixed ASAP and the money to be returned to my account.

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May 21, 2019

Complaint marked as Resolved

Federal Bank customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2019

Federal Bank Customer Care's response Hi Harshita,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (36715) in the subject line so that our team can assist you.