[Resolved] Federal Bank — disgusting customer services

samsatvik

from New Delhi, Delhi

Dec 26, 2018

Address: Ghaziabad, Uttar Pradesh, 201014

Its been more than six months that i have opened an account with federal bank but to my amazement despite of several requests and complaints i haven't got my ATM card yet. Made several visits to the home branch, then the branch near to me, then called on customer care numbers to lodge fresh service requests and complaints a number of times but all in vain, I have not been given any solution to the problem yet.
I am really fed up with the mismanagement and bad treatment of the customer care officers and the employees of my home branch.

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Feb 8, 2019

Complaint marked as Resolved

Federal Bank customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2019

Federal Bank Customer Care's response Hi Sam,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (27446) in the subject line so that our team can assist you.

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Comments

Ghuntun singh

from Moirang, Manipur

Dec 27, 2018

I will open bank account before 5 days do not activated my account branch opening account staff

Federal Bank Customer Care's response, Dec 28, 2018

Verified Support

Hi Ghuntun,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at contact@federalbank.co.in with your ticket number (27126) in the subject line so that our team can assist you.

hiteshvas

from Mumbai, Maharashtra

Jan 6, 2019

Federal Bank cheated My son in loan sanctioning and are not ready to accept the mistake even after we wanted to restructure, charged higher interest, higher processing fees. They have no regrets caused me severe loss and are using delaying and black mailing tactics with sarfasei act 2002 . they evaded proper law to usurp my property. Nasty bank never to trust . want to enjoy on customers situation and circumstances.Does not work in the interest of the customers. cheating bank

Federal Bank Customer Care's response, Jan 8, 2019

Verified Support

Hi Hitesh,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at contact@federalbank.co.in with your ticket number (27548) in the subject line so that our team can assist you.