[Resolved] Federal Bank — FedMobile - Transaction unsuccessful but money has been debited from account

[Resolved] Federal Bank — FedMobile - Transaction unsuccessful but money has been debited from account

J Jejo Joy Feb 15, 2021 Jun 18, 2022 This thread was updated on Jun 18, 2022

I have used FedMobile app to pay my electricity bill of Rs. 5365 to KSEB. Upon confirmation of the payment, it showed a 'cbs error' and upon checking, I found out that outstanding amount of the bill stood unchanged at Rs. 5365. The transaction status shows 'not successful', but the same amount was debited from my account. Due to urgency and thinking it was because of transaction being on a Sunday, i tried the same next day, but faced same issue. This is an error and I kindly request you to credit the amount as soon as possible. Transaction id and account number are mentioned above. Screenshot is provided. +0 photos Was this information helpful? No (0) Yes (1)
Aug 6, 2021 Complaint marked as Resolved Federal Bank customer support has been notified about the posted complaint. Verified Support Feb 18, 2021 Federal Bank Customer Care's response Hi Jejo, We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (149696) in the subject line so that our team can assist you.
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Alphymol Varghese

Jun 18, 2022

I have used FedMobile app to pay my electricity bill of Rs. 4887 to KSEB. Upon confirmation of the payment, it showed a 'error' and upon checking, I found out that outstanding amount of the bill stood unchanged at Rs. 4887.
The transaction showed to be successful in the FedMobile app but in the kseb app it is under failed transaction. Will I be refunded this money? What should be done further.