[Resolved] Federal Bank — fraud transaction complaint is not taken, seriously by bank officer very bad experience.

Softzenia Technologies

from Noida, Uttar Pradesh

Jul 23, 2018

Address: 110092

Website: www.federalbank.co.in

Someone has done fraud transaction of rs. 2409 on flipkart on date 29/06/2018. For this fraud i complain on same date (29/06/2018) in federal bank customer care and with in 24 hour i inform to federal bank, mayur vihar, new delhi branch with copy of police fir on dated 30/06/2018. But yet we have not get any reply from bank.

When i visited bank and submit complain in written with police fir in bank branch, i was shocked when bank officer told me that i have done this transaction or i have taken any item and i have not paid for that so flipkart has deducted that amount.

My money is not safe in bank, bank must take action and can easily stop payment. I shown transaction detail which is showing shopping was done on flipkart.

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Aug 24, 2018

Complaint marked as Resolved

Federal Bank customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2018

Federal Bank Customer Care's response Dear Customer(Softzenia Technologies),

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (15470) in the subject line so that our team can assist you.

Jul 24, 2018

Updated by Softzenia Technologies Hi

I already complained on [protected]@federalbank.co.in and [protected]@federalbank.co.in. They replied on mail and i am waiting for good response.

Subject - Complain for Fraud Transaction on flipkart - Not handling Properly
Compliant reference number is [protected]
Ref No. C[protected]

Federal bank Higher Authority must also take action on Employee who do not take such cases seriously. When i visited in Mayur Vihar, New Delhi branch and reported this fraud with Police FIR. One Bank officer talk to me like very illiterate person.

Conversation in Mayur Vihar, New Delhi Branch: When i visited in branch and inform about this fraud, One bank officer told me i have done this transaction or previously i have taken any item from flipkart and made EMI. I have not paid that EMI thats why flipkart deducted amount. I was shocked to hear how Federal bank is hiring such illiterate Employee ?

Advice for Federal Bank Officer: EMI Option comes in Credit Card not in debit card. Flipkart do not keep any pending amount through debit card shopping.
One more thing i reported in bank with Police FIR, Bank officer must take this seriously but they tried to refuse this.

Regards
Abhishek Kumar

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Comments

Softzenia Technologies

from Noida, Uttar Pradesh

Jul 24, 2018

Hi

I already complained on [protected]@federalbank.co.in and [protected]@federalbank.co.in. They replied on mail and i am waiting for good response.

Subject - Complain for Fraud Transaction on flipkart - Not handling Properly
Compliant reference number is [protected]
Ref No. C[protected]

Federal bank Higher Authority must also take action on Employee who do not take such cases seriously. When i visited in Mayur Vihar, New Delhi branch and reported this fraud with Police FIR. One Bank officer talk to me like very illiterate person.

Conversation in Mayur Vihar, New Delhi Branch: When i visited in branch and inform about this fraud, One bank officer told me i have done this transaction or previously i have taken any item from flipkart and made EMI. I have not paid that EMI thats why flipkart deducted amount. I was shocked to hear how Federal bank is hiring such illiterate Employee ?

Advice for Federal Bank Officer: EMI Option comes in Credit Card not in debit card. Flipkart do not keep any pending amount through debit card shopping.
One more thing i reported in bank with Police FIR, Bank officer must take this seriously but they tried to refuse this.

Regards
Abhishek Kumar