[Resolved] Federal Bank — home loan issues

aryavi2000

from Mumbai, Maharashtra

Jul 4, 2018

Address: Thane, Maharashtra

I am very dissatisfied with the services provided by Thane Louiswadi branch, handled by Mr. Prashank Pandey, feeling cheated.
1.) EMI amount is deducted more than agreed upon & signed
2.) Processing fee not refunded as promised
3.) ECS not registered with my salary account
4.) Whenever I visited bank, branch manager is very rude, has no time for customers.

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Aug 6, 2018

Complaint marked as Resolved

Federal Bank customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2018

Federal Bank Customer Care's response Hi Sir/Ma'am(aryavi2000),

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (13443) in the subject line so that our team can assist you.

Jul 11, 2018

Updated by aryavi2000 Hello,

After raising this complaint I got an e-mail "[protected]@federalbank.co.in", to sent my complaints details. I have already written to this e-mail couple of times, and they did not bother to respond.
In my view Federal bank does not have much interest in solving customer issues. I request to please inform branch to look and resolve my issues ASAP.

Regards,
Vikas Arya

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Comments

Abhilash Rajendran

from Perumbavoor, Kerala

Jul 11, 2018

Sir,
Today 06/07/2018 i was recharge my bsnl honr no [protected] by amount of 446 through fed mobile two times. But these recharges are not successfull,
Referense no: [protected]
So plz credit my amount back.
Thank you