[Resolved] Federal Bank — no money received from atm, amount deducted.

Monisha Sarkar

from Kolkata, West Bengal

Oct 2, 2018

Address: Kolkata, West Bengal, 700001

Website: www.federalbank.co.in

To
The manager
Allahabad bank
Ref: savings account number - [protected]
Dear sir/madam,
I am a savings account holder in allahabad bank's itinda branch (1802) branch, bearing account number [protected]
1st october 2018 at 4.50, i was trying to withdraw money of rs 3400/- from federal bank. Bank's atm at address: 4, fairlie pl, fairley place, bbd bagh, kolkata, west bengal 700001. (Opposite eastern railway hq) having atm cash came out of the atm after going through all necessary options.

However, immediately i received an sms regarding the debt/deduction of amount from my account. I waited for some time to see if the amount got reversed back to my account, but no sms was received. I even took out a mini statement from the atm for my account, wherein i again checked about the transaction. Clearly, the debit of the amount was only reflecting but there was no reversal.

Therefore, i kindly request you to look into the matter and credit back the amount of rs. 3400/- to my account at the earliest.

Kindly do the needful and oblige.

Thanking you in expectation for your kind cooperation!

Yours faithfully,
Monisha sarkar
Phone-[protected]

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Nov 3, 2018

Complaint marked as Resolved

Federal Bank customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2018

Federal Bank Customer Care's response Hi Monisha,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (21398) in the subject line so that our team can assist you.

Verified Support

Oct 03, 2018

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Comments

Dablu kumar Gupta

Oct 4, 2018

I want change the mobile number.

Federal Bank Customer Care's response, Oct 5, 2018

Verified Support

Hi Dablu Kumar,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at contact@federalbank.co.in with your ticket number (21533) in the subject line so that our team can assist you.

Satya Yvv

from Kakinada, Andhra Pradesh

Oct 15, 2018

Sir I booked accommodation ttd through federal bank bill desk but transaction failed details are given below

Federal Bank Customer Care's response, Oct 16, 2018

Verified Support

Hi Satya,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at contact@federalbank.co.in with your ticket number (23608 ) in the subject line so that our team can assist you.