Federal Bank — non-credit of discount amount related to your offer: 10%instant discount on flipkart using federal bank debit cards

jo_j

from Ernakulam, Kerala

Sep 7, 2019

Address: Federal Towers | Head Office, Aluva | Ernakulam 683101 | Kerala), Ernakulam, Kerala, 683101

Ticket #c[protected]-70177 (Complaint raised on 25-aug-2019).

Wrt flipkart debit card offer and communication with your phone support delegate on (25-aug-2019), i availed the offer by purchasing in flipkart site (Through federal bank web page) using federal bank debit card.

To dismay, i havent received the instant discount of 10% of rs.2000.

Iam not satisfied with ur reply on 29-aug-2019 by mr. Shyam krishnan i s (Manager, federal bank | service quality department | federal towers | head office, aluva | ernakulam 683101 | kerala) that "with regard to your complaint, please note that offer was valid on purchase of electronics/appliances only".
Iam not satisfied with ur reply and the issue is not resolved, so i reverted back to: grievance resolution; [protected]@federalbank.co.in on 02-sep-2019, yet there is no reply other than auto acknowledgement of email.

1) it seems u haven’t checked the flipkart webpage i have attached nor u have personally checked the flipkart webpage to confirm the same.
2) attaching herewith print screen shot of the flipkart webpage before and after scrolling down the “electronics” tab in flipkart page. Mobile phones come under electronics in flipkart page.
3) ur promotion stated 10% instant discount for tv, appliances, electronics didn’t exclude mobile phones in ur promotion.
4) i contacted ur phone customer support, to confirm the offer and only after confirmation i purchased the product using federal bank debit card, when i had other options of purchasing. This is literally deceiving a customer by false promise/promotion.

Be courteous to perusal the attachment and ur obliged to provide me rs.2000 for the purchase.

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Federal Bank customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2019

Federal Bank Customer Care's response Hi Customer ( jo_j ),

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number ( 54328 ) in the subject line so that our team can assist you.

Sep 09, 2019

Updated by jo_j i have submitted ticket number and person who responded to my complaint.
appreciate to extract details from Ticket #c[protected]-70177.

Sep 10, 2019

Updated by jo_j i received folliwing reply, when i sent mail to grievance resolution team.

Date:September 9, 2019, 1:49 PM
Dear Sir/Madam,

Thank you for letting us know of your grievance with respect to our offerings. We value your relationship with us and are committed to provide a satisfactory resolution at the earliest. We will come back to you as soon as possible.

Best Regards

Grievance Redressal Officer

Federal Bank

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Comments

Nisar kt

Oct 2, 2019

Yesterday My fund transfer is no good
My account debited fund but not coming for my friend account
Please dicision...
Reference No[protected]
My A/c No is[protected]
Friend a/c is [protected] is bank of India
Way this transfer for wery late
How problems for transfer

Federal Bank Customer Care's response, Oct 3, 2019

Verified Support

Hi Nisar,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at contact@federalbank.co.in with your ticket number (56518) in the subject line so that our team can assist you.

Amal Dhanesh

from Thrissur, Kerala

Oct 14, 2019

I transfered money to my beneficiary but the amount got debited from my account and it was not credited to beneficiary 's account . Either I need a refund or the same amount must be credited to beneficiary's account.

Federal Bank Customer Care's response, Oct 15, 2019

Verified Support

Hi Amal,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at contact@federalbank.co.in with your ticket number (57220) in the subject line so that our team can assist you.

Bellububb

from Chennai, Tamil Nadu

Oct 17, 2019

I have done a transaction through google pay for 20000rs to another bank account on friday October 4, 2019 at 2.34pm . It showed transaction failed but the amount was deducted from my account. Please kindly address this problem as soon as possible. It was an urgent transaction for paying college fee before the last date.

Federal Bank Customer Care's response, Oct 18, 2019

Verified Support

Hi Customer (Bellububb),

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at contact@federalbank.co.in with your ticket number (57569) in the subject line so that our team can assist you.