Federal Bank — Not getting refund for my forex supercard

Federal Bank — Not getting refund for my forex supercard

S Sahilduggal93 Jul 4, 2022 Jul 4, 2022 This thread was updated on Jul 4, 2022

I purchased a federal bank forex super card in 2020 from a local vendor. Due to covid I was not able to ask for refund but later I went to the vendor and the vendor told me that any forex cards are now dealt with by the bank only. When I go to the bank, they tell me that federal bank has got nothing to do with the forex card now and all they do is give me an ID to email or a number to call. The call never gets through and there is no response of the email too and the bank keeps telling me that they cannot give me my money even though it is a registered federal bank card. All I ask is for my money to be refunded or the card to be reactivated so that I can use the money now but no resolution has been given. Please look into this at the earliest. Was this information helpful? No (0) Yes (0)
Federal Bank customer support has been notified about the posted complaint.
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Sahilduggal93

Jul 4, 2022

I had raised a complaint again to federal bank 2-3 days back and again they are responding the same to me asking me to reach out to supercard
This is ridiculous.

Federal Bank Customer Care's response, Aug 1, 2022

Verified Support

Dear Customer,

We apologize for the inconvenience faced. Certainly, this is not the kind of experience we would want our customers to have. Request you to share the details with us on support@federalbank.co.in so that we can assist you accordingly.

- Ameen