Federal Bank — Poor IVR

Federal Bank — Poor IVR

D diff_2013 from Pune, Maharashtra Jul 31, 2023 Aug 1, 2023 This thread was updated on Aug 1, 2023

I refer to the Federal Banks customer care number. When you dial you hear automated voice. IVR. The issue is the IVR is very poor there are blanks or silences in between and hence you are not able to choose correct option e.g. if IVR is to say Press 1 for English 2 for Hindi 3 for xyz. Then what you hear is something like press 1 for english < silence> press 3 for xyz and like that. So I am unable to make correct choice. I thought it's my phone issue so I dialed from another phone, another number as well as my landline but the issue of blanks in IVR continues I request Federal bank to fix this issue on priority. Thanks Was this information helpful? No (0) Yes (0)
Federal Bank customer support has been notified about the posted complaint.
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Federal Bank Customer Care

from Delhi, Delhi

Aug 1, 2023

Verified Support

Hi diff_2013,

We apologize for the unpleasant experience you had with us. Allow us a chance to turn your experience around into a positive one. Please share your concern at [protected]@federalbank.co.in and we'll ensure best possible assistance.

-Nikita

Federal Bank Customer Care

from Delhi, Delhi

Aug 1, 2023

Verified Support

Hi diff_2013,

We regret that you did not have a good experience. We assure you that we are constantly working towards improving your experience. Please write to us on [protected]@federalbank.co.in along with your concern and we shall resolve your issue at the earliest.

-Nikita