[Resolved] Federal Bank — recharges failed but status is success-payment debited my account

kala.kalaiselvi

from Perumbavoor, Kerala

Apr 2, 2019

Address: Idukki, Kerala

Dear sir,

My account no is [protected]. I recharged my mobile number.
Recharge success from fedmobile app but not recharged yet. Then once again recharge my number that is success. My amount was 2 times deducted but one time recharge is successful

Transaction date :31.03.2019.
Type mtopup
Amount rs.150/-
Reference number : [protected]

Transaction date :31.03.2019.
Type mtopup
Amount rs.150/-
Reference number : [protected]

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May 6, 2019

Complaint marked as Resolved

Federal Bank customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2019

Federal Bank Customer Care's response Hi Kala,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (35250) in the subject line so that our team can assist you.

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Comments

himaramdas

from Kodungallur, Kerala

Apr 11, 2019

Mobile recharge failed but the amount is debited from my account

Federal Bank Customer Care's response, Apr 11, 2019

Verified Support

Hi Hima,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at contact@federalbank.co.in with your ticket number (35820) in the subject line so that our team can assist you.