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[Resolved]  Federal Bank — transaction failed but money deducted

Address: Vanasthalipuram, Hyderabad, Telangana, 500070

Oñ marçh 3rd 2019, i tried to book a train ticket in paytm with federal bank debit card online payment, however the ticket booking was unsuccessful due to technical glitch, but the money was deductible from account. It has been a week still the money was never credited to my account, as per paytm, money has been credited to your account, but there was no refund till date, please look into it and do the needful as soon as possible.
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Apr 12, 2019
Complaint marked as Resolved 
Federal Bank customer support has been notified about the posted complaint.
Verified Support
Mar 10, 2019
Federal Bank Customer Care's response Hi Customer (Priyaravind),

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (32686 ) in the subject line so that our team can assist you.
 
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Federal Bank Customer Care's response, Mar 28, 2019
Verified Support
Hi Abdul,

We request you to please elaborate your concerns so that we may assist you with your concern.

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