[Resolved] Federal Bank — transaction through fedmobile failed but balance deducted from a/c

misariya

from Thiruvananthapuram, Kerala

Jun 9, 2018

Address: Ernakulam, Kerala

Transaction through fedmobile for rs. 1280/- made for school fee payment with transaction id -[protected] on 08/06/2018 at 09.48am. Transaction status is showing failed and fee not remitted but amount deducted from my account. No. [protected]. That time itaself mail sent to support. Niki. Ai but no response received till now. Compaint ticket id is 199965.

Kindly do the needful to revert the amount back to my a/c as early as possible.

Misariya v a

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Jul 10, 2018

Complaint marked as Resolved

Federal Bank customer support has been notified about the posted complaint.

Verified Support

Jun 09, 2018

Federal Bank Customer Care's response Hi Sir/Ma'am(misariya),

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (10210) in the subject line so that our team can assist you.

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Comments

Athira Oullasin

from Kunnamangalam, Kerala

Jun 12, 2018

My order from Myntra was cancelled and I didn't receive the refund yet.Its been a month now.When I contacted myntra they told me refund was done and I should speak to bank if I didn't receive it.

Federal Bank Customer Care's response, Jun 13, 2018

Verified Support

Hi Sir/Ma'am(Athira Oullasin),

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at contact@federalbank.co.in with your ticket number (10538) in the subject line so that our team can assist you.