Fiitjee — late generation of enrollment number in iit genius exam

I have deposited my daughter's (Avriti soni) fees of rs 1000/- in your fiitjee iit genius exam on 20/01/19 by my net banking, my amount was debited but her enrollment number was not generated. Later i consulted fiitjee ofc in visakhapatnam at shankar mataham they showed me that it was generated on 24/02/2019. Since my daughter couldn't able to write the exam kindly refund the amount. I have sent so many mails but you people did not respond.
Ajay kumar
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