Fiitjee — Non Cooperation of FIITJEE staff

My Son is studying in FIITjee Dilsukhnagar Hyderabad(4 year integrated course 5.5 lakhs paid.. All the times staffs told us to collect course materials. They should send to us by courier. Now I asked Mr Balraj ([protected]) to send me the details of the application form (like what certificates to be attached along with the admission form. He did not send me details. He asked me to me come there for all information. In this covid stuation I asked him to send the details but he wants us to come there for details.
Kindly help