Fiitjee — Requesting for refund

I belong from a poor family and because of the pandemic my sister was not able to study the online version and even the educators were different. I tried reaching out to them few times in 2020 but I didn't get any response. For us the money mattered a lot and my sister is unable to prepare further. Please understand our concern and refund atleast 50% of the amount we paid of 2years 11&12th student iit jee preparation. You can evaluate and find out that she wasn't able to continue any of your classes since the pandemic started.