Flipkart — Defective Earbuds delivered and Flipkart and returning/replacing it

Address: Sold By: Flipkart Internet Private Limited, Ship-from Address: Buildings Alyssa, Begonia & Clover, Embassy Tech Village, Outer Ring Road, Devarabeesan

Hello,
Got this product in a defective condition and no replacement/return from Flipkart as well as Realme service center, they say since it was open box delivery, the earbuds should be fine and we cannot replace/return this product and my money will not be refunded. I cannot even raise a complaint on Flipkart regarding this issue,

Date of order - 17/01/24
date of delivery - 22/01/24.

the left side of the earbuds does not work. I have been trying to call Flipkart for this issue but I think they are just delaying and will not resolve this issue, Why I think this way is because when I called Flipkart they assured me they would help and arrange a call from a higher team and when I get a call after few days, I don't understand why but my voice echos and their voice repeats it happens again and again, recently I didn't even get any calls from Flipkart but they emailed me saying we tried calling but could reach you.
Sir/Ma'am Please help me return/replace this product, I don't want to waste my hard-earned money on a defective product. This is the first time I bought expensive earbuds and this happened.
I wasted countless hours calling Flipkart and visiting the Realme service center which is far away from my home.

Here are some details

Category : Online Shopping
Company Name : Flipkart.com
Order no: OD[protected]
Product : realme Buds Air 5 Pro
Mobile Number registered with company: [protected]
Amount Paid: 4, 309
Company Details Sold By: Flipkart Internet Private Limited, Ship-from Address: Buildings Alyssa, Begonia & Clover, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru, Bengaluru, Karnataka, IN - 560103, CIN: U51109KA2012PTC066107
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