Flipkart — Delay in technician visit and replacement

I had ordered a laptop from flipkart on 23th July 2024 for which I got it's delivery on 29th July 2024 and coincidentally I received a undamage but and defective product which has dead pixel(dark spot) on screen, for that I raised an issue for replacement on same day 29th July 2024 but due to incomplete information i received and call and they said that due to incorrect information your replacement has been rejected an a new request has been generated by us after that technician was going visit my place by 17th August 2024 but it never came and not a call or an message came other than that I have to call again and again for update they always told me to wait upto 17th August 2024 so i called on next day they told me that due to technical issue we have extended your technician visit by 21th August 2024 so waited and again technician didn't came so call again and they again extends my technician visit by 24th August2024. An one whole month for replacement .

[Incident: IN[protected]]