[Resolved]  Flipkart — delay of refund for boat speaker

Website: www.flipkart.com

On[protected] i ordered a stone 300 bbd edition 5 w bluetooth speaker worth rs.999. I made payment using flipkart paylater option and on[protected] i made payment using debit card. Since the product was defective, i requested for request and refund. They came to pickup the speaker by oct 25th and promised refund by oct 30. I've not received any refund since then. I've been trying to contact them through different modes. But i've been getting different replies every time. They've replied that the amount will be transferred to a cardless credit account which i do not possess. They're saying that they can transfer the amount only to flipkart paylater account. But as per their policy, they've promised to refund the amount to the account in which the payment was made if their is refund in flipkart paylater. Kindly do the needful to proceed payment to my saved debit cards.
Thank you
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Dec 11, 2019
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Nov 05, 2019
Flipkart Customer Care's response
Hi Athira, We are sorry for the trouble caused. We're writing about your boAt Stone 300 BBD Edition 5 W Bluetooth Speaker with order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund has been completed on 30 Oct 19 and should be reflecting on your source account by now. Hope this helps.
 
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