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Flipkart — Delivered defective product after that account blocked

Hello team I am regular customer of Flipkart already purchased multiple orders
I purchased a Vivo v23 mobile order no
OD[protected] on 2may
Today product delivered but i received defictive not switch on then i try for replace this defective product then Flipkart block my account now I am unable to use Flipkart account and product
So I requested please replace my defective product
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