Flipkart — DOA of Hp Pavilion Gaming Laptop

Flipkart — DOA of Hp Pavilion Gaming Laptop

A Arnab 2009 Aug 14, 2021

I have ordered Hp Pavilion Gaming Laptop on 25th July, order id-OD[protected]. I recieved it on 27th July. After using it for a week I found out that the battery is not charging, so I contacted HP support team. An onsite engineer inspected the product and said the battery is defective, so he submitted the product for DOA( deficient on arrival). On 7th August I recieved the DOA certificate from HP and they told me to return the product to seller with the DOA certificate and they'll send the replacement. After that I've contacted Flipkart many times for scheduling a return but they are saying we'll contact you and do nothing. I really hope Flipkart to look into the matter and resolve it quickly. Serial No-5CD1195BWS Product No- 194V6PA#ACJ Hp Case ID- [protected] +2 photos Was this information helpful? No (0) Yes (0)
Flipkart customer support has been notified about the posted complaint. Verified Support Aug 16, 2021 Flipkart Customer Care's response Hi, Thanks for writing in. We're sorry to hear that you're facing issues with your "HP Pavilion Gaming Ryzen 5 Quad Core 3550H - (8 GB/512 GB SSD/Windows 10 Home/4 GB Graphics/NVIDIA GeForce GTX 1650) 15-ec0104AX Gaming Laptop (15.6 inch, Black, 1.98 kg)". Since the product was delivered to you on July 27, 2021, it has crossed the seller's 7 days replacement period. Due to this, they will not be able to fulfill your request request. Reqiuest you to get in touch with the brand for further assistance. Your kind understanding is appreciated. " Aug 16, 2021 Updated by Arnab 2009 I have a DOA certificate which clearly states that the product is defective and should be replaced by the seller. It is issued by HP itself. I have total legal rights to ask for a replacement. The brand itself mailed Flipkart regarding the confirmation from the brand's side to replace the product.
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